Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges will reflect the prevailing freight charges commensurate with quantity of order and shipping choice.

Which payment methods are accepted in the Online Shop?

We accept most credit cards and Paypal.

How long will delivery take?

Turnaround is 7-10 Business Days. If at any time you require the order sooner, please make us aware. There will rarely be a time we could not accommodate.

How secure is shopping in the Online Shop? Is my data protected?

The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), a strong key exchange (ECDHE_ECDSA with P-256), and a strong cipher (AES_128_GCM). Please ensure your browser is displaying the "Green Lock" in the address bar before placing your order.

What if I don’t want an entire order quantity

Minimum Order Quantity (MOQ) is 12dz. If for any reason you are interested in placing an order but 12dz is too large of a quantity, you can order an absolute Minimum of 6dz. There will be a Less Minimum charge of $35.00. If you would like, we can break case packs for Stock Items, ie., ordering 150pcs rather than 144pcs.

What exactly happens after ordering?

For any and all potential orders or actual orders please e-mail us your artwork and/or place a request for a virtual mock-up to be produced for you to review and approve. We have artists in-house to fulfill your request. Turnaround time for a mock-up is 24-48 hours. This will affect total turnaround time for delivery. Artwork: We prefer Vector Artwork. This can be found in file formats, “AI”, “EPS”, or “PDF”. If this is not available our 2nd choice would be a 300dpi/High Resolution “JPEG” or “TIFF” file. If you are not familiar with electronic/computer file formats please feel free to call us and we will do our best to help you. At the end of the day, please send us whatever you have or tell us where we can find it online. We can imprint up to 4 colors on most items. The Set-up Charge is $45.00 per color. The Additional Color Price per color is $0.45 to a maximum of $1.80 (4 colors).

Do I receive an invoice for my order?

When your order is confirmed you will receive an invoice according to your instructions: paper/electronic or both.

Sales Support Line

Sales Support: +1 (717) 598-2558

Email: sales@5starglassdecorating.com

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