Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges will reflect the prevailing freight charges commensurate with quantity of order and shipping choice.
We accept most credit cards and Paypal.
Turnaround is 7-10 Business Days. If at any time you require the order sooner, please make us aware. There will rarely be a time we could not accommodate.
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), a strong key exchange (ECDHE_ECDSA with P-256), and a strong cipher (AES_128_GCM). Please ensure your browser is displaying the "Green Lock" in the address bar before placing your order.
Minimum Order Quantity (MOQ) is 12dz. If for any reason you are interested in placing an order but 12dz is too large of a quantity, you can order an absolute Minimum of 6dz. There will be a Less Minimum charge of $35.00. If you would like, we can break case packs for Stock Items, ie., ordering 150pcs rather than 144pcs.
For any and all potential orders or actual orders please e-mail us your artwork and/or place a request for a virtual mock-up to be produced for you to review and approve. We have artists in-house to fulfill your request. Turnaround time for a mock-up is 24-48 hours. This will affect total turnaround time for delivery. Artwork: We prefer Vector Artwork. This can be found in file formats, “AI”, “EPS”, or “PDF”. If this is not available our 2nd choice would be a 300dpi/High Resolution “JPEG” or “TIFF” file. If you are not familiar with electronic/computer file formats please feel free to call us and we will do our best to help you. At the end of the day, please send us whatever you have or tell us where we can find it online. We can imprint up to 4 colors on most items. The Set-up Charge is $45.00 per color. The Additional Color Price per color is $0.45 to a maximum of $1.80 (4 colors).
When your order is confirmed you will receive an invoice according to your instructions: paper/electronic or both.